SlayersPrivacy Policy
Effective September 29, 2026 · Applies to the Slayers suite: Ticket Slayer, Call Slayer, Hire Slayer, and Live Slayer (slayers.win)
Slayers provides software for Shopify merchants: helpdesk & live chat (Ticket Slayer), a business phone system with an AI receptionist and mobile apps (Call Slayer), one-way video interviews (Hire Slayer), and live shopping (Live Slayer). This policy explains what data we process, why, and the rights you and your customers have. We wrote it to be read, not skimmed past.
Data we process
| Category | Examples | Why |
|---|---|---|
| Merchant account data | Your name, email, store URL, team member accounts | To run your account and let your team sign in |
| Support conversations | Customer name, email, message contents, related order details pulled from Shopify | So your team (and our AI assistant) can answer your customers |
| Phone calls & texts (Call Slayer) | Caller phone numbers, call times and durations, call recordings, voicemails, transcripts and summaries, text messages, numbers you block | To route calls to your team, keep call history, and let the AI receptionist help callers |
| Candidate data (Hire Slayer) | Candidate name, email, interview video, transcripts, AI evaluations, notes your team writes | To run video interviews on your behalf |
| Live shopping data (Live Slayer) | Stream recordings, viewer counts, interaction events | To run and measure your live sales |
| Usage data | Feature usage, logins, diagnostics | To keep the product working and improve it |
We process the minimum data needed to provide each feature. We don't sell personal data, we don't use your customers' or candidates' data to advertise to them, and we don't train AI models on your data.
Call Slayer
Call Slayer is the phone system and iPhone/Android app your team uses to answer your store's calls and texts.
- AI receptionist. Calls to your number may be answered first by an AI assistant ("Scout") that can look up orders, take messages, prepare quotes, and hand the caller to a teammate. What the caller says is converted to text, processed by the AI model to produce a reply, and spoken back using a synthetic voice.
- Recordings & transcripts. Voicemails and calls with your team may be recorded. Recordings are transcribed, and voicemails are summarized, so your team can review them in the app. Call Slayer plays a recording notice on incoming calls to your team; merchants are responsible for any additional notice or consent the law requires where they and their callers are.
- Customer matching. We match a caller's number to your Shopify customers and past support conversations so your team sees who is calling and their orders.
- Blocked numbers. If your team blocks a number, we keep that number and a count of attempts so we can reject future calls and texts from it.
- The mobile app. The app uses your microphone only during calls, and receives push notifications (through Apple and Google) so incoming calls ring on your phone. It stores a sign-in token and a push token for your device. It does not access your phone's contacts, photos, or location, contains no ads, and does not track you across other apps or websites.
How AI is used
Ticket Slayer can draft replies, Call Slayer's receptionist can answer calls and summarize voicemails, and Hire Slayer can transcribe and evaluate interviews using large language models (currently Anthropic's Claude via API, plus Cloudflare Workers AI for transcription and short summaries). Content is sent to the model provider only to produce the requested output for you; per our provider agreement it is not used to train their models. AI evaluations of candidates are decision support for your team — a human always makes the hiring decision.
Where data lives
Data is stored on Cloudflare infrastructure (Workers, D1, R2, and Cloudflare Stream for video), encrypted in transit (TLS) and at rest. Email is sent via Resend. Store data (orders, products, customers) is read from Shopify's APIs under the permissions you grant at install and is fetched as needed rather than bulk-copied.
Retention & deletion
- Support conversations are kept while your account is active so you have history.
- Call history, recordings, voicemails and texts are kept while your account is active, and deleted with your shop's data when you leave. Merchants can ask us to delete specific recordings sooner.
- Interview videos follow your configured retention policy — by default, rejected candidates' videos are automatically deleted ("recycled") after 7 days, keeping only the transcript, evaluation, notes, and a couple of still frames.
- If you uninstall, we honor Shopify's
shop/redactrequest and delete your shop's data after the 48-hour window Shopify provides. - Customer requests: we honor Shopify's
customers/data_requestandcustomers/redactwebhooks — when your customer asks you for their data or its deletion, we act on it within 30 days.
Your rights (and your customers')
Depending on where you live (GDPR, CPRA, and similar laws), you can request access to, correction of, or deletion of personal data. Merchants: manage most of this in-app or email us. Customers and candidates: contact the merchant you interacted with — we act on their instruction as their processor — or email us directly and we'll route it. Team members who use the Call Slayer app can have their account removed by their store's admin, or by emailing us.
Subprocessors
Cloudflare (hosting, database, video, AI transcription), Anthropic (AI processing), Twilio (phone calls, texts, call recordings; speech recognition and synthetic voice through Twilio's Deepgram and ElevenLabs integrations), Apple and Google (push notifications to the mobile app), Resend (email), Shopify (platform APIs). Each is bound by its own data protection terms.
Contact
Privacy questions or requests: help@usdronesupply.com. We respond to verified requests within 30 days.
We'll update this policy as the product evolves and note the new effective date here. Material changes will be announced in-app.